Powered by a state-of-the-art facility, Dynamic Direct’s inbound call center runs 24/7/365 — that includes after hours, weekends, and holidays. Our versatile sales force supports the direct response industry, B2B businesses, upsells, cross–sells, 3rd party optional add–ons, and disaster support. We also boast performance–based call routing with top sales agent routing and next available agent services.

Inbound

• With agents available 24/7/365, Dynamic Direct’s inbound department is here for your customers to depend on. For more information on our inbound services please click the Inbound link on the left side of this page.

Outbound

• Dynamic Direct’s outbound sales services are best–in–class. Campaigns can be custom–tailored to suit your needs.

Compliance

• Dynamic Direct not only records all calls in their entirety (inbound AND outbound!) but also monitors each individual call using state of the art voice analytics technology to ensure compliance with all applicable federal and state regulations. Our superior compliance department further reviews those calls designated by the technology and can provide pointers, tips, techniques and even training to your employees.
• Dynamic Direct is PCI compliant so you no longer have to worry about vulnerabilities to consumer’s data.

Customer Care

The ultimate goal of Dynamic Direct’s customer care department is 100% customer satisfaction. Top goals are:

• Customer Retention
• Customer Response
• Customer Resolution

Other Services

• Aside from industry-renowned inbound and outbound call center services, Dynamic Direct can cusotmize its services to fit your specific business needs. Packages can be tailored for:
• Customer Resolution
• Call Tracking
• Email Answering Service
• Call Answering Service
• Live Web Chat
• Customer Satisfaction Surveys