Dynamic Direct™ provides outbound services designed to enhance customer relations, telemarketing service, follow–up, and retention programs. Our multiple Outbound Dialer modes and industry– leading answer detection is designed to provide you with the most cost–effective and productive outbound call center results. Campaigns can be custom–tailored to suit your needs integrated with NANP (North American Numbering Plan) for region specific dialing and call handling.

Dynamic Direct takes pride in our Outbound Services standards. Our highly skilled agents can carry out a range of tasks from the gathering of basic information for your database table, to conducting in–depth, exploratory calls, for the purpose of qualifying sales leads or indentifying new opportunities with existing customers. Our agents are the best at boosting sales. The most valuable skill our agents have to offer is the ability to increase average sales with up–sells and cross–sells.

You can use our outbound customer service to understand why your customers didn’t purchase and then try to convert these calls. Depending on the response, agents can utilize their rebuttals on objections to offer a different discount in real–time. This allows your company to gain insight on how to better service and quickly make changes to increase customer conversions.

Featured services include:

• Expired Customer Renewals
• Win–Back Incentive Programs
• Customer Call Backs
• Decline Recovery Program
• Direct Mail Follow–Up
• Warm Lead Contract Strategy
• Lead Generation
• Debt Collection Services
• Third Party Verification
• Research Surveys & Polling
• Appointment Scheduling
• Campaign Management
• Billing and Claims
• B2B and B2C Markets
• Customer Care and Retention Program