Dynamic Direct™ constantly looks for the best ways to keep call processing and talk time to a minimum. This is extremely important to all our clients because in this business, time is money! As a business owner you know that an inbound telephone call is a chance to make a sale, or to capture pertinent data.

In June 2009, Dynamic Direct's phone system was integrated with Aspect Unified IP 6.6 to achieve endless capabilities. Features include Computer Telephony Integration (CTI), Automatic Call Distribution (ACD), and Digital Voice Recordings (DVR). Call Miner is utilized as a Digital Voice Recording, enabling us to tailor each customer’s campaigns to maximize success and efficiencies.

Through advanced CTI capabilities, our agents are just a click away from a successful connection with your customers. We have blended inbound and outbound agents and services that are set up on a skills–based network routing system. 100% of calls received and/or made through Dynamic Direct are recorded with screen capture and voice analytics technology to ensure the safety of your customer’s information. We have multiple outbound dialer modes with industry leading answer detection, as well as, a virtual queue and automated callback technology option for those clients committed to reduced hold times and increased customer satisfaction.

• Aspect® Umified IP™ release 6.6 with M3 IVR and Call Miner™
• Advanced CTI capabilities — readily integrated with any database
• 100% call recording — screen capture and voice analytics
• Real–Time Call Analysis
• Multiple Outbound Dialer modes with leading answer detection
• Virtual Queue and Automated callback technologies
• Voice Recognition capabilities

Our telephony solutions will provide these benefits for you:

Access to sophisticated calling features, including easy–to–use contact history

Reduced infrastructure and maintenance expenses

Highly productive and coordinated agents around the world: at home, onshore or offshore

Ability to flexibly scale up or scale down based on demand